Cancellation and Refund Policy

Last updated: October 5, 2026

This policy explains how cancellations and refunds work for the services of Nexii Tech Solutions Inc. ("Nexii Tech," "we") and for court bookings made through Nexii Play. It forms part of our Terms and Conditions.

1. At a Glance

• Nexii Play court booking: cancel under the venue's rule shown at booking (by default, up to 6 hours before start). Eligible refunds are paid by the venue back to your original payment method.
• Nexii Play venue subscription: cancel anytime; your plan runs to the end of the paid month. Partly used months are not refunded; billing errors are refunded in full.
• IT services project: cancel by written notice. Refunds are based on work not yet done (see section 4).

2. Nexii Play Court Bookings

A court booking is an agreement between the player and the venue. Each venue sets its own cancellation rule, which is shown before you pay and on your booking page.

• Cancelling as a player. Unless the venue states otherwise, you may cancel up to 6 hours before your booking starts, using the link on your booking page. Cancellations after the venue's cut-off are not refunded unless the venue agrees.
• Holds that are not paid. A court held for 10 minutes and not paid simply ends. Nothing is charged.
• If the venue cancels. If a venue cancels your booking or cannot provide the court (for example a closure or maintenance), you are entitled to a full refund or, if you prefer, a new time.
• No-shows. If you do not arrive within the venue's grace period (usually 15 minutes after the start time), the booking may be marked as a no-show and is generally not refunded.
• Late payments. If a payment reaches us after your hold has ended and the court has already been taken by someone else, the payment is refunded in full.
• Rescheduling. Where the venue allows it, you may move your booking to another available time instead of cancelling.

3. Nexii Play Subscriptions for Venues

• The 14-day free trial can be ended at any time at no cost.
• You may cancel a paid plan at any time. It stays active until the end of the month you have paid for, and you will not be charged again.
• We do not refund partly used months.
• If you were charged twice, charged the wrong amount, or charged after cancelling, we will refund the incorrect amount in full.

4. IT Services Projects

• Before work starts: if you cancel before we begin work, we refund your downpayment in full.
• After work starts: we refund the amount you paid less the value of work already completed, measured against the milestones in your quotation. Completed and delivered milestones are not refundable.
• Specific terms written in your signed quotation or agreement take priority over this section.

5. How Refunds Are Paid

• Online payments made through Xendit are refunded through Xendit to the original payment method (card, GCash, Maya or other e-wallet, or bank).
• Payments made directly to a venue (for example the venue's own GCash or bank account, or cash) are refunded by the venue directly.
• Once a refund is approved, it is sent within 7 business days. The time it takes to appear in your account depends on your bank or e-wallet.
• Payment processing fees already charged by the payment provider may not be returned by the provider, except where the refund is due to our error or a venue cancellation, in which case you receive the full amount you paid.

6. How to Request a Cancellation or Refund

• Court bookings: use the cancellation link on your booking page, or contact the venue with your booking reference (it starts with "NP-"). If the venue does not respond, contact us and we will help.
• Subscriptions and IT services: email [email protected] with your business name and what you are requesting.
• We reply to refund requests within 2 business days.

7. Disputes and Chargebacks

Please contact us before disputing a charge with your bank. Most issues are resolved faster directly. If a chargeback is filed, we will share the booking or invoice records with the payment provider to resolve it.

8. Contact Us

Nexii Tech Solutions Inc.
Imus, Cavite, Philippines
Email: [email protected]
Phone: +63 952 465 3117